Internet Cancellation Fees in Japan: What to Check

Simple checks for internet contracts, cancellation fees, equipment return, and moving in Japan.

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Quick checklist

  • Read the Contract
  • Moving Home
  • Return Equipment
  • Final Bill
  • If You Disagree

Read the Contract

Check contract period, campaign discount, construction fee, router rental, cancellation fee, and minimum use period.

Moving Home

Some companies can move the contract to your new address. Others may require cancellation and a new contract.

Return Equipment

Routers, modems, cables, and rental devices may need to be returned by a deadline. Keep shipping receipts.

Final Bill

The final bill may include monthly fee, cancellation fee, construction balance, and equipment charges. Ask for a clear breakdown.

If You Disagree

Keep the contract, bills, emails, chat records, and shop notes. Consult the company or a consumer center if the fee is unclear.

Source and note

This article is based on official public information and is written in simple English. Procedures may differ by person and city. Please check the official page or a consultation office for your own case.

Source: https://www.kokusen.go.jp/e-hello/